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Frequently asked questions.



VIGO




CAN I UPDATE MY WEBSITE AFTER PUBLISHING?

Yes. Once your website has been published, you can continue to make changes and updates whenever you want. Simply log into VIGO and as you make changes, it will reflect on your published website.

DO I HAVE TO DOWNLOAD ANYTHING?

No. Unlike some other website builders, VIGO works completely online. When updates are made to our software, your account will automatically be updated which means you will always have the latest software when you log in.

WHERE DO I GET SUPPORT?

You can browse the video and step-by-step tutorials on support.myvigo.co which will guide you through VIGO’s functionality.

If you do not find what you are looking for, you can email us on support@myvigo.co



SUBSCRIPTION




WHAT DOES IT COST?

VIGO works on a subscription basis and there are three subscription options to choose from.

For more information about the differences in the three options, click here.

HOW DO I PAY?

Monthly subscriptions are only payable via debit order. Should you prefer to pay annually, you can pay via EFT and qualify for a discount. For more information, click here.

CAN I UNSUBSCRIBE AT ANY TIME?

Sure, you are in no way tied into the subscription and can cancel according to point 12 of our Terms and Conditions - to view, click here.

HOW DO I CANCEL MY SUBSCRIPTION?

To cancel your subscription at any time, simply email support@myvigo.co and ask that we cancel your subscription with VIGO.

Note: If you paid the annual subscription amount, you will not be refunded if your subscription is cancelled before the 12 month subscription period is over.

DO I KEEP MY WEBSITE WHEN I UNSUBSCRIBE?

You are free to copy all the content off your website when you unsubscribe. The website design and layout will remain the property of VIGO.

Note: Your website will no longer be visible on your domain and should you wish to keep your domain, you will have to transfer the domain to another hosting company.

DOMAIN HOSTING




CAN I HOST MY WEBSITE ON MY OWN DOMAIN?

Yes, while creating your website, it will be visible on a temporary domain like example.myvigo.co but once the website gets published, it will be on your own domain like www.example.com

CAN I REGISTER A DOMAIN WITH VIGO?

Yes, VIGO does offer domain registration at a once-off fee. Your domain and email accounts will then be hosted with us.

WHAT DOES A NEW DOMAIN COST?

When registering a new domain through VIGO, you will be charged a once-off registration fee. The cost of this fee is dependent on the extension of your domain.

.co.za – R 89
.com - R 189
.org - R 219
.net – R 199
.info, .biz – R 259
.co – R 449
.capetown, .durban, .joburg – R329

CAN MY SITE BE PUBLISHED ON MORE THAN ONE DOMAIN?

If you have more than one domain registered for your business, we can link both to the same VIGO website.

Note: If both domains are hosted with Hetzner, you will be liable to pay the annual renewal fee for one of the domains. The other domain will be renewed for free as part of your VIGO subscription. The renewal fee is the same as the registration fee.

For more information, or to register a new domain, email: domains@myvigo.co

EMAIL HOSTING



DOES VIGO OFFER EMAIL HOSTING?

Yes. If your domain is hosted with VIGO, we can create email accounts for you as well. The cost of email accounts are included in your VIGO subscription.

HOW MANY EMAIL ACCOUNTS DO I GET?

If your domain is hosted with VIGO, you can have up to 100 email accounts linked to your domain.

HOW DO I CREATE EMAIL ACCOUNTS?

To create a new email account, you can email us on domains@myvigo.co

WHERE CAN I ACCESS MY EMAIL ACCOUNTS?

Once we have created your email accounts, you can log in to view your emails on webmail.konsoleh.co.za or you can set the accounts up in mail programs like Microsoft Outlook.

For help on setting up your email accounts, click here.
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Need to get in touch?

Operations & Admin | +27 21 824 1620 | Sales & Support | +27 21 824 1621 | Design Studio | +27 21 824 1622 | Email | hello@withvigo.com



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